The time spent inside a tea shop will be remembered as either a pleasant experience or an unpleasant one.
Although you can’t please all the people all the time, you and your staff of employees should be able to provide somewhat of a fun experience for most customers.
The average consumer went to a certain amount of trouble to get to your place: some of them will have had a tough time in traffic, others will be escaping stressors at home, and others might be dealing with tough relationships.
Look at the people sitting at the tables. Who are they? You’ll see that some are solitary, maybe on a laptop or with a book. Others are with friends or maybe even with business partners. What do they have in common?
All of them have one thing in common: they hope to have a pleasant experience at the tea shop.
- For some people, time at the tea shop might even be a one-minute vacation.
What are you hoping to get out of their presence there?
- A sale?
- Future sales?
- Increased sales from them referring their friends to your place?
- So many possibilities.
- And many of these possibilities are under your control.
Things people remember when leaving a store:
- Did the clerk smile to them?
- Did the clerk greet them?
- Did the waitress refill their cup?
- Did the waitress make pleasant conversation?
- Did the waitress interrupt a conversation while at the table?
- Of course, I say waitress but it’s understood it might as likely be a waiter.
- Were there interesting colors in the store?
- Was there art on the walls that made for conversation or otherwise provoked thought?
- Were the sugar and milk decanters sufficiently full and fresh?
- Did the menu have the options they were looking for?
- Did the menu list things they hadn’t thought of?
The owner, manager and staff need to consider these things at the very minimum. So many other concerns exist within the customer’s mind. But all of them can be addressed if the staff and employees smile and are alert to making the customer happy.
MatchaGT Here so that your clients walk out of your shop saying, “We went to the most fabulous place…”